June 7, 2011 – June 8, 2011
Since 2004, the Council of Public Relations Firms Harvard Leadership Program has created a professional development program for agency executives that is peerless in our industry.
For information on the 2014 Harvard Leadership Program click here
For two days, dozens of Council members become students in Dr. Frances Frei’s classroom, absorbing key learnings from Harvard Business School cases, arguing their points in vigorous Socratic debates. As one attendee put it: lessons are imparted in a way that “inspires, not intimidates.” Drawing on her vast experience with professional service organizations and how they work, Dr. Frei brilliantly navigates the discussions and lectures to get to the crux of the most important management issues facing agency executives today. In her engaging, case-driven, style Dr. Frei will help maximize your leadership skills, and challenge you to think about your firm’s business strategies in a new light.
The Harvard Leadership program with Dr. Frei kept you engaged from start to finish. I left energized with tangible and actionable ideas that will positively impact my organization.
- Managing Director, mid-size PR firm in New York
Harvard’s case method paired with Dr. Frei’s insightful content and compelling facilitation style made for a highly valuable session.
- Senior Vice President, multinational PR firm in Washington
Through keen insights – and the captivating manner in which they were delivered – the Harvard Leadership Program left me better equipped to solve real business challenges through excellence in service while managing to entertain and engage throughout.
- Executive Director, mid-size PR firm in New York
Dr. Frei is simply one of the most engaging presenters I have ever encountered. Her command of the facts and her own area of expertise is matched only by her fantastic willingness to absorb, understand and comment on the expertise of the group she is presenting to.
- Executive Director, multinational PR firm in Chicago/strong>
About Dr. Frei
Dr. Frei is the UPS Foundation Professor of Service Management, Senior Associate Dean for Faculty Planning and Recruiting at Harvard Business School. She is also the author of the best-selling book, “Uncommon Service: How to Put Customers at the Core of your Business.” A legend in the MBA and Executive classrooms, Frei has been honored with the prestigious HBS Student Association Faculty Award for teaching excellence several times.